What type of policy does Tallman's department store apply when processing a return without a sales receipt?

The scenario describes a process associated with handling returns, particularly in circumstances where a customer does not have a sales receipt. A return policy is explicitly designed to outline the conditions under which products can be returned, including any requirements related to proof of purchase, such as a receipt.

In the absence of a receipt, Tallman's department store likely has specific protocols in place to ensure that returns are processed fairly and consistently, while also protecting the store against potential abuse of the return process. This could involve offering store credit, allowing exchanges, or other solutions that maintain customer satisfaction without compromising inventory or financial integrity.

The focus on the return process signifies that the store has made a determination on how to manage items that are returned, reflecting its approach to customer service and operational management. Therefore, identifying the correct answer as the return policy is appropriate in this context.