What is the primary purpose of quality-control measures in a business?

The primary purpose of quality-control measures in a business is to evaluate the degree of excellence of goods and services. Quality control is a systematic process designed to ensure that products or services meet specific standards and fulfill customer requirements. By focusing on quality, businesses can enhance customer satisfaction, maintain brand reputation, and reduce costs associated with defects and returns.

Quality control involves various techniques and measurements to assess whether the output meets mandated specifications. This includes inspections, testing, and monitoring throughout the production process. When quality control measures are effectively implemented, they help identify areas for improvement, ensure compliance with quality standards, and foster a culture of excellence within the organization.

Other choices presented, while relevant to different aspects of business operations, do not encapsulate the primary focus of quality control as accurately as the evaluation of goods and services. Evaluating employee efficiency, ensuring performance meets expectations, and developing product-quality measures may all play important roles in business performance, but they are not the core objective of quality-control measures themselves.